Post Sale Labs
Helping SaaS companies strengthen customer support, customer success, and post-sale operations.
Post Sale Labs is where I partner with SaaS companies to improve the systems and structures that support their customers after the sale. My work focuses on strengthening support and success operations, improving customer experience, and building scalable post-sale organizations that can grow with the business.
What I Help Companies Solve
Companies typically reach out when they are facing challenges such as:
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Support teams overwhelmed by growing ticket volume
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Customer success programs that are difficult to scale
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Lack of operational clarity across support, success, and product
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Poor visibility into customer health and retention drivers
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Processes and systems that no longer support company growth
Areas of Focus
Customer Support Operations
Designing scalable support structures, workflows, and service models that allow teams to support customers effectively as volume grows.
Customer Success Programs
Building segmentation models, lifecycle programs, and digital engagement strategies that improve retention and customer adoption.
Post-Sale Operations
Improving the operational foundation that connects support, success, product, and leadership through better systems, processes, and data visibility.
How I Work
Typical engagements include:
• CX and post-sale operational assessments
• Customer support and success program design
• Organizational and leadership structure planning
• Process and systems optimization
Who I Work With
I typically partner with B2B SaaS companies that are growing quickly and need stronger operational foundations for customer support and success. Many of the teams I work with are navigating rapid growth, evolving product offerings, or increasing customer complexity.