Hello, I am Yas Longoria
Key Strengths and Characteristics
Relationship Building: I excel at fostering strong, collaborative relationships across cross-functional teams, creating a unified environment where each member feels valued. My ability to connect with others on a personal level has been essential in driving team cohesion and performance.
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Emotional Intelligence: With a sharp awareness of emotions and their influence on individuals and teams, I navigate complex interpersonal dynamics with empathy and insight, supporting a positive and productive work culture.
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Empowering Leadership: My leadership style centers on trust and empowerment, encouraging my teams to make impactful decisions with confidence. I value inclusivity and continuously motivate my teams to pursue growth and improvement.
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Transparent Communication: I believe in open, data-driven communication to foster alignment and clarity. By keeping everyone informed, I cultivate a culture where understanding and collaboration thrive.
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Core Values: The success of both customers and employees is fundamental to my professional philosophy. I am committed to challenging the status quo and driving continuous improvement, all while leading with trust, empowerment, and a focus on measurable success.
Fueled by a curiosity for problem-solving and a drive to achieve meaningful results, my career has been defined by innovation, dedication, and impact. With a focus on delivering exceptional support and success in dynamic, high-stakes environments, I bring a blend of diverse experiences and a relentless commitment to measurable outcomes.
Notable Achievements
Reducing Churn Rates: Successfully lowered churn rates and drove substantial revenue growth by implementing strategies that enhance customer satisfaction and loyalty, achieving significant gains in customer retention and satisfaction scores.
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Effective Leadership: I have consistently led cross-functional teams across diverse, global settings, surpassing business targets and achieving exceptional outcomes. Throughout my leadership career, I have maintained a 100% employee retention rate, underscoring my commitment to team well-being and growth.
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Strategic Accountability: At Mitel, I managed substantial account bases with a strategic focus, overseeing $8 million in monthly recurring revenue within Customer Success and $12 million in the Support function, ensuring sustainable growth and client satisfaction.
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Operational Optimization: Known for optimizing workflows and reducing ticket volumes, I leverage data-driven insights to enhance efficiency and customer satisfaction. My collaborative approach has been instrumental in achieving streamlined operations and improved client experiences.
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Process Innovation: Spearheaded initiatives to streamline complex processes and implement automation tools that saved hundreds of work hours annually. My innovations have driven significant operational efficiency and enabled my teams to focus on high-impact, customer-focused activities.