Scaling Customer Experience in SaaS
Customer experience leader focused on building and scaling support, success, and post-sale operations.
I’m Yas Longoria, a SaaS customer experience and support leader with more than a decade of experience building and transforming post-sale organizations. I specialize in designing scalable customer operations, developing high-performing teams, and turning support and success into measurable business impact.
​​​​Proven Impact​
100% Employee Retention
Maintained perfect employee retention across more than a decade of leadership by building strong teams and investing in people.
78% Faster Response Times
Redesigned support operations to dramatically improve response times while maintaining high customer satisfaction.
Global CX Leadership
Led support and customer success organizations serving thousands of SaaS customers across high-growth companies.
What I Do​
I help SaaS companies design and scale the systems that support customers after the sale — from support to customer success.
Build Customer Experience Organizations
Design and launch support and customer success teams that scale with high-growth SaaS companies.
Strengthen Retention & Customer Health
Develop programs that drive expansion, customer health, and retention.
Scale Support & Success Operations
Improve processes, tooling, and team structures to support thousands of customers efficiently.
Modernize Post-Sale Operations
Implement onboarding, automation, and scalable CX frameworks.